Why use this technique?
RACI technique focuses on clarifying what stakeholders roles and responsibilities are in a context of a specific task or process step. There is a number of alternative names for this technique like ARCI matrix, RACI chart, or Responsibility charting.
It classifies stakeholders according to one of the following roles for specific project activities:
- Responsible: The stakeholder performs the project work activities.
- Accountable: The stakeholder is accountable to the sponsor or to the customer for the result of the work activities.
- Consulted: The stakeholder is asked for opinions on objectives, assumptions, constraints, or methods of planning and developing products or process due to expertise or position in the organization.
- Informed: The stakeholder is notified of the outcome of project decisions.
How to use it?
Step 1: Create a table and assign each column to one stakeholder and each row to a specific task.
Step 2: For each row consider the role of a stakeholder with respect to the analysed task (Responsible, Accountable, Consulted and Informed about/for a task/business process).
Step 3: Finally review the completeness of the matrix.
Application: The RACI matrix may be used:
- to specify the involvement of various stakeholders in a project,
- to indicate the involvement of stakeholders in a business process,
- to indicate the persons involved in the creation, sign-off, and distribution of a BA artefact,
- to supplement the Stakeholder power/interest analysis
- There is seldom time to create a RACI matrix for all stakeholders and therefore it is a common practice to create the RACI matrix for key stakeholders only.
- Only have one Accountable person. More than one and the task may not get done due to confusion.
- Try to limit the number of Responsible persons in a row to one – more than this and there will likely be duplication of work.
- A Responsible person and an Accountable person must be assigned to every row.
- Confirm the roles and activities assigned with all stakeholders.
- Secure management approval and commitment to provide access to the stakeholders when needed.
Advantages and disadvantages
- Clarity about stakeholders roles and responsibilities
- Checks whether each activity has all the RACI roles assigned, spot inconsistencies and duplications
- RACI matrix does not define the relationship between the stakeholders “allocated” to one task
Alternatively some more extended models can be used as:
RACIVS which reflects who verifies that an outcome meets acceptance criteria and who signs off on the verified outcome
RASCI which reflects a support role allocated to a responsible role
If you look for a template, you can download one here.
For further information you can check here: http://www.racitraining.com/