Technique: RACI Matrix

Why use this technique?

RACI technique focuses on clarifying what stakeholders roles and responsibilities are in a context of a specific task or process step. There is a number of alternative names for this technique like ARCI  matrix, RACI chart, or Responsibility charting.

It classifies stakeholders according to one of the following roles for specific project activities:

  • Responsible:  The stakeholder performs the project work activities.
  • Accountable: The stakeholder is accountable to the sponsor or to the customer for the result of the work activities.
  • Consulted: The stakeholder is asked for opinions on objectives, assumptions, constraints, or methods of planning and developing products or process due to expertise or position in the organization.
  • Informed: The stakeholder is notified of the outcome of project decisions.

How to use it?

Step 1: Create a table and  assign each column to one stakeholder and each row to a specific task.

Step 2: For each row consider the role of a stakeholder with respect to the analysed task (Responsible, Accountable, Consulted and Informed about/for a task/business process).

Step 3: Finally review the completeness of the matrix.

Application: The RACI matrix may be used:

  • to specify the involvement of various stakeholders in a project,
  • to indicate the involvement of stakeholders in a business process,
  • to indicate the persons involved in the creation, sign-off, and distribution of a BA artefact,
  • to supplement the Stakeholder power/interest analysis

Tips:

  • There is seldom time to create a RACI matrix for all stakeholders and therefore it is a common practice to create the RACI matrix  for key stakeholders only.
  • Only have one Accountable person. More than one and the task may not get done due to confusion.
  • Try to limit the number of Responsible persons in a row to one – more than this and there will likely be duplication of work.
  • A Responsible person and an Accountable person must be assigned to every row.
  • Confirm the roles and activities assigned with all stakeholders.
  • Secure management approval and commitment to provide access to the stakeholders when needed.

Advantages and disadvantages

Advantages:

  • Clarity about stakeholders roles and responsibilities
  • Checks whether each activity has all the RACI roles assigned, spot inconsistencies and duplications

Disadvantages:

  • RACI matrix does not define the relationship between the stakeholders “allocated” to one task

Alternatively some more extended models can be used as:

  • RACIVS which reflects who verifies that an outcome meets acceptance criteria and who signs off on the verified outcome
  • RASCI which reflects a support role allocated to a responsible role

Template

If you look for a template, you can download one here.

For further information you can check here: http://www.racitraining.com/

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